Ringmaster Solutions Ltd

Privacy Policy

Last updated: 14/05/2025

1. Who We Are

Ringmaster Solutions Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy.

We are a UK-based lead generation company operating as a data processor on behalf of our clients. We primarily use third-party data sources to generate leads via telephone outreach.

2. What Personal Data We Process

We do not actively collect personal data directly from individuals. However, we process the following data that has been lawfully obtained from data providers:

  • Full name
  • Telephone number
  • Email address (occasionally)
  • Postal address
  • Call recordings (for quality, training, and compliance purposes)

We do not process special category data (e.g. health, ethnicity) or financial information.

3. How We Obtain Data

We obtain data from reputable third-party data providers who confirm that data subjects have given valid consent or are contactable under the basis of legitimate interest.
We do not collect personal data through website forms, cookies, or tracking tools.

4. Purpose of Processing

We use personal data solely for lead generation purposes. This involves contacting individuals or businesses via telephone to promote a specific client’s product or service.

We may share data with clients only where the lead has expressed interest in the offered service, and the data is required to move forward with the enquiry.

5. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), our lawful bases for processing personal data are:

  • Consent – where data has been provided by a supplier with verifiable opt-in.
  • Legitimate Interest – particularly in B2B contexts where the processing is necessary for our commercial activity and unlikely to impact data subjects’ rights and freedoms.

6. Data Storage and Security

We take data security seriously. Personal data is stored and processed in the following ways:

  • Data is accessed only by authorised staff using encrypted laptops.
  • All files are password protected.
  • Data is loaded and managed within the Max Contact dialler system, which complies with strict security standards.
  • Any downloaded call recordings are stored on an encrypted external hard drive kept securely.

7. Data Retention

We retain personal data for no longer than 12 months, after which it is securely deleted or anonymised unless required for legal or contractual reasons.

8. Sharing Your Data

We may share your data with:

  • Our clients when an individual expresses interest in their service.
  • Our service providers, such as Max Contact (our dialler provider), solely for the purpose of delivering our services.

We do not sell or transfer personal data to third parties for unrelated marketing, and we do not transfer data outside the UK/EEA.

9. Your Rights

Under data protection law, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict our processing
  • Opt out of future sales calls
  • Lodge a complaint with the ICO if you feel your rights have been violated

To exercise any of these rights, contact us at josh@ringmastersolutions.co.uk. We act on all valid requests promptly and ensure your data is fully removed from all systems upon request.

10. Cookies and Website Tracking

We do not use cookies or any tracking technologies on our website. As such, no cookie banners are necessary or present.

11. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available at www.ringmastersolutions.net.

12. Policy Documents